• インストーラー経由でThingWorx for Microsoft SQL Server (mssql)をインストールするとエラーが発生する
• インストーラーによるアップグレード中にエラーが発生する
• 最終段階でインストールが中止される
• インストーラを使用した ThingWorx のインストールは、次のいずれかのエラーで失敗します。

There has been an error. ThingWorx Foundation installation failed. Please check the logs. The application will exit now.
There has been an error. No supported version of Java detected. Please install a supported version of Java, and ensure that the Java bin directory is in the system PATH variable. For more information about the compatibility of Java and ThingWorx versions, see the ThingWorx help center.

• <thingworx_installation_folder>\installer_Failed_installs\ThingWorxFoundation_install.log​​​​​ またはC:\Users\<username>\AppData\Local\Temp\ThingWorxFoundation_Failed_installs\ThingWorxFoundation_install.log にエラーが表示されます:

Error running <chef>\bin\chef-client -z --config "<thingworx_installation_folder>\installer\foundation\knife.rb" -j "<thingworx_installation_folder>\installer\foundation.json" -L "<thingworx_installation_folder>\installer\logs\foundation-YYYYMMDDhhmmss.log": Program ended with an error exit code

ERROR: Exception handlers complete
Cinc Client failed. 30 resources updated in 25 seconds
FATAL: Stacktrace dumped to <Thingworx installer>/foundation/local-mode-cache/cache/cinc-stacktrace.out
FATAL: Please provide the contents of the stacktrace.out file if you file a bug report
FATAL: Mixlib::ShellOut::ShellCommandFailed: twx_keystore_secret[encrypt_db_password] (twx_foundation::database line 47) had an error: Mixlib::ShellOut::ShellCommandFailed: execute[secret ] (<Thingworx installer>/foundation/local-mode-cache/cache/cookbooks/twx_keystore/resources/secret.rb line 36) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource

• インストーラーが失敗し、 foundation-XXXXXXXXXXXX.logに次のエラーが記録されます:

FATAL: Mixlib::ShellOut::ShellCommandFailed: twx_keystore_secret[encrypt_db_password] (twx_foundation::database line 47) had an error: Mixlib::ShellOut::ShellCommandFailed: execute[secret ] (<Thingworx installer>/foundation/local-mode-cache/cache/cookbooks/twx_keystore/resources/secret.rb line 36) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource

• インストーラーが失敗し、 ThingWorxFoundation_installer.logに次のエラーが記録されます:

Error running cinc-client -z --config "<twx_installation_path>\installer\foundation\knife.rb" -j "<twx_installation_path>\installer\foundation.json" -L "<twx_installation_path>\installer\logs\foundation-XXXXXX.log": Program ended with an error exit code

• インストーラーは、foundation-YYYYYYY インストーラー ログファイルで次のエラーが発生して失敗します:-

  The JAVA_HOME environment variable is not defined correctly
  This environment variable is needed to run this program;
  NB: JAVA_HOME should point to a JDK not a JRE