Connect to remote experts
With augmented reality remote assistance, field technicians can connect to experts from anywhere—when they need it most—and get immediate support rather than waiting for the SME to arrive on-site.
With augmented reality remote assistance, field technicians can connect to experts from anywhere—when they need it most—and get immediate support rather than waiting for the SME to arrive on-site.
Improve worker safety
AR remote assistance ensures field technicians have the guidance they need during potentially high-risk and stressful situations. Through real-time collaboration, experts help technicians complete service correctly and safely.
AR remote assistance ensures field technicians have the guidance they need during potentially high-risk and stressful situations. Through real-time collaboration, experts help technicians complete service correctly and safely.
Increase productivity
AR remote assistance improves productivity for technicians and SMEs alike. Technicians are empowered to complete repairs more efficiently, and experts can return to their work more quickly than they could after helping with a repair in person.
AR remote assistance improves productivity for technicians and SMEs alike. Technicians are empowered to complete repairs more efficiently, and experts can return to their work more quickly than they could after helping with a repair in person.
Reduce machine downtime
Augmented reality remote assistance is known to help improve mean time to repair and first-time fix rates, ensuring maximum machine uptime—and improving customer satisfaction.
Augmented reality remote assistance is known to help improve mean time to repair and first-time fix rates, ensuring maximum machine uptime—and improving customer satisfaction.
Improve cost efficiency
With AR remote assistance, service is more efficient and cost-effective. Before, experts traveled potentially long distances to help technicians on-site. Connecting with an expert remotely reduces travel time, truck rolls, and associated costs.
With AR remote assistance, service is more efficient and cost-effective. Before, experts traveled potentially long distances to help technicians on-site. Connecting with an expert remotely reduces travel time, truck rolls, and associated costs.
Enhance collaboration
Through digital annotations that stick to real-world equipment, augmented reality remote assistance enhances collaboration and provides more valuable visual context than a phone or video call alone.
Through digital annotations that stick to real-world equipment, augmented reality remote assistance enhances collaboration and provides more valuable visual context than a phone or video call alone.
