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Answers and online help

Support cases and reported issues

Ask the PTC Community

Product Support Home Page

Support services

Trying to solve an issue?

Manage and monitor software

Download software

Licenses

Plan updates and upgrades

Proactive system scans and performance

PTC cloud services

Learn

Product guides and references

Product Training

Developer guides and tools

Services and expertise

Find a PTC partner

PTC Implementation Services

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Support
Manage and monitor software
Learn
Services and expertise

Change Language

ptc.com

Answers and online help

Support cases and reported issues

Ask the PTC Community

Product Support Home Page

Support services

Trying to solve an issue?

Download software

Licenses

Plan updates and upgrades

Proactive system scans and performance

PTC cloud services

Product guides and references

Product Training

Developer guides and tools

Find a PTC partner

PTC Implementation Services


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PTC Customer Support Engagement Guide
Get to know PTC's Service Offerings and how to engage, interact and make the most of Technical Support.

Contact by Phone: All Regions

Jump to: Americas | EMEA | APAC

Support Services cover installation and product specific issues.

Customer Care Centers cover the following services: License Management, Training & Consulting, Global Support, Credit & Collections, and Order Administration.

Americas Telephone Menu Map

United States and Canada

Department

Phone Number

Support Services

800-477-6435

Customer Care

877-ASK-4-PTC(877-275-4782)

Brazil

Department

Phone Number

Support Services

0800-891-0978

Europe and Africa Telephone Menu Map

 

Austria

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Renewal Sales

+49 89-32106-0

Belgium

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Renewal Sales

+49 89-32106-0

Denmark

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Renewal Sales

+44 1252 45 3400

Finland

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Renewal Sales

+44 1252 45 3400

France

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 04-42-970-007

Renewal Sales

+33 1 40 83 32 10 817600

Germany

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 06-950-070-845

Renewal Sales

+49 89-32106-0

Ireland

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Renewal Sales

+44 1252 45 3400

Italy

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 02-69-682-737

Renewal Sales

+39 3965-656-68

Israel

Department

Phone Number

Customer Care

 +972-4-8134600

Renewal Sales

+34 91-452-0128

Netherlands

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Renewal Sales

+49 89-32106-0

Norway

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Renewal Sales

+44 1252 45 3400

Portugal

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Renewal Sales

+34 91-452-0128

Spain

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 912-702-537

Renewal Sales

+34 91-452-0128

South Africa

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Renewal Sales

+44 1252 45 3400

Sweden

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 08-58-536-847

Renewal Sales

+44 1252 45 3400

Switzerland

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Renewal Sales

+49 89-32106-0

United Kingdom

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 02-073-650-696

Renewal Sales

+44 1252 45 3400

Other European Countries (English support)

Renewal Sales



+33 442-97-02-01

Australia

Telephone Menu Map

Department

Phone Number

Technical Support

1-800-553-565

Renewal Sales

+86 21 61065714
License Management 1-800-553-565

China

Telephone Menu Map

Department

Phone Number

Technical Support

800-810-0699

Renewal Sales

+86 21 61065714
License Management 800-810-0699

Training

+86 400-920-1779

+86 21 61065536

+86 21 61065592

Hong Kong

Telephone Menu Map

Department

Phone Number

Technical Support

800-905330

Renewal Sales

+86 21 61065714
License Management 800-905330

Training

+86 400-920-1779

+86 21 61065536

+86 21 61065592

India

Telephone Menu Map

Department

Phone Number

Technical Support

1-800-103-4599

Renewal Sales

1-800-103-4599
License Management 1-800-103-4599

Training

+91 99-7293-1034

Indonesia

Telephone Menu Map

Department

Phone Number

Technical Support

001-803-65-7250

Renewal Sales

+86 21 61065714
License Management 001-803-65-7250

Japan

Telephone Menu Map

Department

Phone Number

Technical Support

0120-20-9023

Renewal Sales

0120-20-9023
License Management 0120-20-9023

Malaysia

Telephone Menu Map

Department

Phone Number

Technical Support

1-800-80-1026

Renewal Sales

+86 21 61065714
License Management 1-800-80-1026

Training

+91 99-7293-1034

New Zealand

Telephone Menu Map

Department

Phone Number

Technical Support

0800-44-4376

Renewal Sales

+86 21 61065714
License Management 0800-44-4376

 

Philippines

Telephone Menu Map

Department

Phone Number

Technical Support

1800-1651-0637

Renewal Sales

+86 21 61065714
License Management 1800-1651-0637

Singapore

Telephone Menu Map

Department

Phone Number

Technical Support

1800-830-9901

Renewal Sales

+86 21 61065714
License Management 1800-830-9901

South Korea

Telephone Menu Map

Department

Phone Number

Technical Support

080-3469-001

Renewal Sales

+86 21 61065714
License Management 080-3469-001

Training

+91 99-7293-1034

Taiwan

Telephone Menu Map

Department

Phone Number

Technical Support

0800-013069

Renewal Sales

+86 21 61065714
License Management 0800-013069

Training

+86 400-920-1779

+86 21 61065536

+86 21 61065592

Thailand

Telephone Menu Map

 

Department

Phone Number

Technical Support

001-800-65-6213

Renewal Sales

+86 21 61065714
License Management 001-800-65-6213