Reduce downtime to increase customer value and service profitability
When your customers experience unexpected machine downtime, the results are loss of productivity, revenue, and trust in their service agreement. Being able to offer higher performance guarantees will enable you to charge a higher price while delivering higher value. PTC customers are using our service solutions to reduce planned and unplanned downtime, achieving:
Up to
Increase in service profitability
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Issues resolve remotely
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Faster service response time
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Less unscheduled customer downtime
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Software issues resolved remotely
How to reduce downtime with smarter service capabilities
Unplanned downtime poses serious threats to industrial profitability. Machine downtime creates numerous downstream impacts, from producing waste and interrupting supply chain networks to causing SLA compliance issues and equipment safety hazards.
Eliminate unplanned machine downtime by gaining real-time data visibility into equipment performance and usage data so that you can fix problems before they result in interruptions to critical operations for your end user. Sell a higher-level SLA by offering improved system performance and service responsiveness. Service leaders who work with PTC see their customers reduce costly downtime, while being regarded as a trusted partner invested in customer success.