Maximum resource efficiency for any service demand
With Service Board, dispatchers are always informed
Service Board provides dispatchers with comprehensive information about jobs, resources, and environments. Its scheduling features enable dispatchers to focus on priorities and make informed decisions with confidence.
Maximize Dispatcher Efficiency
Improve Technician Utilization
Improve Customer Experiences
Maximize dispatcher efficiency
The typical dispatcher-to-technician ratio is 15:1. Avoid dispatcher overload with Service Board, which automates route planning, appointment scheduling, and resource optimization. This allows dispatchers to focus on complex situations, exceptions, and customer communication. By streamlining workflows and eliminating manual calculations, Service Board empowers dispatchers to manage more work in less time, maximizing efficiency and enabling them to concentrate on strategic initiatives.
Improve technician utilization
Scheduling optimization acts as a force multiplier for technician utilization in field service. By utilizing advanced algorithms and real-time data, Service Board automates tasks like route planning, appointment scheduling, and resource allocation. With Service Board, technicians spend less time on the road and more time completing billable tasks, driving a significant increase in the number of jobs a technician can tackle in a day, maximizing their valuable time and driving overall service organization productivity.
Improve customer experiences
Scheduling optimization with Service Board and ServiceMax ensures a smoother and more satisfying experience for your customers: on-time arrivals due to optimized routes, automated workflows for appointment rescheduling, higher chances of first-time fix with the right context and parts in hand, and real-time updates on technician progress. This translates to less disruption to customers and increased confidence in your service, creating a timely, efficient service experience.
Service Board, the market-leading scheduling environment from ServiceMax
Maximize efficiency with real-time schedule optimization
Simplify complex scheduling jobs
Service Board features
Assisted scheduling
Crew management and shift plans
Asset-centric views
Project scheduling
Real-time optimization
Integrations across ServiceMax
Dispatcher success with ServiceBoard at GE Healthcare
"With the 'Recommend Resources' in Service Board, you just click in: You have your constraints. You have data for trainings. Data for the work order. Geolocation for both the FE and the customer site. There you go. Just click and you see who is the best resource. Ten seconds. That's all you need."