ServiceMax Go, the field service mobile app
The role of a field technician is inherently mobile, so don’t slow them down with old technology. Designed with technicians in mind, ServiceMax Go is a technician mobile app that runs on any device, regardless of connectivity.
Unlike other field service apps, ServiceMax not only provides information about the next work order, customer site, routing, and products to be serviced, but is highly configurable and extensible, enabling seamless access to upsell capabilities, IoT diagnostics, collaboration, knowledge base, pricebooks, quotes, and parts search.
A mobile solution uniquely designed for life in the field
See how technicians and field service engineers use the ServiceMax Go field service app.
Boost Technician Productivity
Connect Online and Offline
Keep Technicians Informed
Boost technician productivity
ServiceMax Go is ultimately flexible and designed for field work. With a world-class, intuitive user experience, it delivers complete work and asset data visibility for maximum technician productivity. Paired with ServiceMax Core, ServiceMax Go delivers real-time, critical information about work orders, job details, and customer context to technicians on the go.
Connect online and offline
Field service technicians often work in remote locations with limited connectivity. ServiceMax Go provides seamless offline capabilities with Smart Sync, so that technicians can access customer and equipment information, or capture service information remotely, regardless of internet connectivity.
Keep technicians informed
Today, technicians and customers expect real-time updates to stay productive and informed. ServiceMax makes these interactions seamless with automated alerts, notifications, and integration with ServiceMax Zinc, Engage, and Service Board. Technicians are notified in real time about schedule changes, work order details, and more, while customers receive live arrival times to stay informed.
Seamless sync experience
Offline close
Checklists and forms
ServiceMax Go and DataGuide ensure that forms, checklists, and inspections are reliably executed by technicians on their mobile devices and saved along with installed base records. Data validation rules ensure that information captured is accurate.
DataGuide enhances the power of ServiceMax Go by providing advanced forms and checklists capabilities to ensure accurate data capture and supports technicians in a variety of tasks such as inspection, maintenance, and safety.
ServiceMax Go features
Smart sync
Alerts and notifications
Document generation
Service data visibility
Form builder and DataGuide
Integrations across ServiceMax
Empower field service engineers with ServiceMax Go
"Engineers aren't burdened with searching for information on a laptop. We've seen employee morale skyrocket. Engineers aren't just fix-it guys anymore. They're completely in tune with what our customers need."