Connect the entire ServiceMax team with ServiceMax Zinc
Boost service resolution efficiency
Collaborate Intelligently
Drive Efficiency With Automation
Gain Insights and Security
Stay Connected, Stay Aligned
Collaborate intelligently
ServiceMax Zinc is tailored for service teams, integrating seamlessly with existing service records, workflows, and tools. As an integral part of all ServiceMax products, Zinc facilitates service collaboration across teams and personas, offering instant support and access to experts.
Drive efficiency with automation
Make collaboration faster and more effortless. Eliminate routine collaboration tasks and leverage AI-powered bots, hotlines, and automation to route and track requests.
Gain insights and security
Track engagement across different conversations and broadcasts, and access team collaboration analytics to optimize processes and increase employee engagement. Robust security and encryption ensure all team members satisfy compliance requirements.
Stay connected, stay aligned
ServiceMax Zinc allows technicians to easily convey information in the appropriate medium. In addition to messaging, voice/video calling, content sharing, and location sharing, Zinc offers live AR video calls to help technicians appropriately diagnose issues. Broadcasts alert teams and groups to new processes and procedures.
Collaborate smarter, faster, and more intuitively
Automate routine collaboration tasks
Eliminate routine tasks using Zinc. Zinc utilizes bots and automation to streamline task routing and tracking, enhancing collaboration with speed and precision:
- Chatbots intelligently route inbound hotline requests to subject matter experts
- Messages are clarified and routed to the appropriate teams
- Send reminders to ensure every request is resolved
- Escalate requests as needed to get to the right answer fast
- Manage users and ensure the right people get the right message
- Automatically include team members in relevant conversations when they are added to the corresponding work order or SFDC record
Analyze usage trends
Explore Zinc features
Messaging
Video calling and annotation
Broadcasts
Hotlines
Intelligent bots and AI
Integrations across ServiceMax
BioTek Instruments accelerates field operations with Zinc
"Zinc helps us cut through the noise to make sure we get the job done. It's fast and concise communication."