Enterprise Field Service Management Software | ServiceMax

What is ServiceMax Core?

ServiceMax Core empowers customers with asset-centric field service management software. The ServiceMax cloud-based solution optimizes field operations, providing a complete view of assets. This helps businesses servicing critical equipment boost revenue, control costs, and deliver exceptional service. Discover ServiceMax Core for maximizing asset lifecycles and driving business growth.

Optimize service across the entire asset lifecycle

ServiceMax provides cloud-based software for field service management, optimizing productivity, workflows, and minimizing downtime for exceptional service.

Service Productivity

Service Profitability

Customer Experience

Digital Transformation

The most comprehensive field service management solution

ServiceMax is cloud-based field service management software offering service execution throughout asset lifecycles, preventive maintenance, contract management, mobile apps for technicians and customers, advanced workflow automation, and analytics for asset health and operational profitability. It integrates seamlessly with enterprise platforms, providing flexible solutions tailored to business needs.

Complete installed base visibility

Accurate installed base data is crucial for service success, impacting strategy, revenue, and delivery. With ServiceMax, gain visibility for:

Efficient change order management: Automated workflows quickly identify affected assets, generating traceable work orders.
Accurate and accessible installed base visibility: Easily access equipment data for operational insights and organization-wide clarity.
Analytics and asset performance metrics. Optimize resource efficiency and uptime with detailed asset performance and cost-to-serve data, supporting strategic decisions.

Proactive maintenance and IoT

ServiceMax enhances asset longevity, boosts contract value, and elevates customer satisfaction. On average, customers increase service revenue by 25% and equipment uptime by 12%. ServiceMax excels in preventive maintenance with automated time-based and condition-based work orders, optimizing maintenance to reduce costs and extend asset life. Additionally, ServiceMax's IoT connected service integrates seamlessly with platforms like PTC ThingWorx, enhancing connectivity and delivering cutting-edge IoT solutions.

Key features of ServiceMax Core

Work order management

With ServiceMax, you can be confident that your field team utilization and productivity is the highest it can be. Easily manage and track work orders and ensure that they are resolved within commitments. Through effective work order management, you can meet the business outcomes your customers demand, speed up cash flow, and build relationships that drive new service revenue.

Contractor management

ServiceMax's contractor management solution ensures you can securely share information with your partners, get real-time visibility into your partners’ operations to ensure accountability, and manage your customers’ experience. Expose critical information such as work orders, parts, service and equipment history, entitlements, documentation, and more.

Scheduling and dispatch

Send the right people to the right job at the right time with Service Board for scheduling and schedule optimization. Service Board's modern design and intuitive layout makes work order scheduling easy with intelligent recommendations, powerful search, map layers, shift management, project scheduling, crew management, location awareness to track technicians, and many more features to maximize dispatcher productivity.

Parts, returns, depot repair

ServiceMax ensures you have parts visibility across all stocking locations, including technician vans and depots with capabilities to manage spare parts, trunk stock, and depot repair. Leverage ServiceMax's integration with PTC Servigistics’ industry-leading forecasting and optimization capabilities to accurately forecast optimal stock levels for technician vans and field stock locations.

Contracts and entitlements

Keeping accurate service contracts, warranties, and maintenance plans across customers and locations is difficult to do, yet crucial to success. ServiceMax field service software keeps accurate records of contract, maintenance, and warranty data for all your customers and every serviceable asset, so that you never give service away for free.

Field service analytics

ServiceMax not only helps your bottom line, it measures it. ServiceMax's predefined reports and prebuilt dashboards measure common field service metrics, such as first-time fix rate, attach rate, mean time to repair, and more. Our advanced analytics dashboards provide valuable data insights into cost to serve, service profitability, and contract attach rates.

Service flow manager

Service Flow Manager is a powerful business workflow engine that ensures consistent service execution across mobile and web platforms without coding, while adapting to your evolving business needs through flexible configuration. ServiceMax includes prebuilt, best-practice workflows, the result of years of experience in the service industry, that can be executed on various objects such as accounts, service contracts, work orders, installed products, and parts.

Customer self-service

Empower your customers and elevate their service experience with self-service tools from ServiceMax. Engage, an intuitive end-user mobile app, provides self-serve appointment scheduling, real-time service updates, visibility into asset data, and access to remote experts. ServiceMax Customer Communities provide a familiar online portal experience. Streamline communication, reduce call volume for your service team, and give customers the control and convenience they crave.

Remote service

Transform field service efficiency with remote capabilities. Utilize IoT integrations for live equipment data, annotated video chat, and augmented reality. Empower technicians to diagnose and resolve issues remotely, enhancing preparation for on-site visits and minimizing service disruptions for improved efficiency and customer satisfaction.

Powerful Extensions for ServiceMax Core

ServiceMax Go

ServiceMax Go empowers technicians with mobile access to work orders, customer info, data capture, signatures, and inventory management—online or offline.

Service Board

Service Board is for dispatchers and uses AI and real-time data, such as location, skill set, workload, and traffic conditions, to optimize job scheduling and dispatch.

DataGuide

DataGuide simplifies complex field service forms on mobile with guided experiences and intelligent logic, improving data quality and technician productivity.

ServiceMax Engage

Engage is a customer self-service mobile app providing transparency into service progress and asset data updates.

ServiceMax Zinc

ServiceMax Zinc is a collaboration tool for field service, connecting the entire team with structured, automated communication.

Third-party contractor management

ServiceMax Partner Communities is a partner portal for securely sharing information with third-party contractor workforces, fully integrated with ServiceMax.

Meet our customers

ServiceMax is proud to partner with hundreds of industry leaders around the globe to drive service transformation.

Growing service revenue at Xylem

Discover how Xylem linked its CRM with ServiceMax, enhancing technician mobility, boosting customer visibility, and increasing service revenue.

Read Case Study

Improved service with connected solutions

Discover why Elekta selected ServiceMax for field service management, including Connected Field Service with ThingWorx, for predictive and proactive service.

Read Case Study

Eastern Lift digital experiences

Discover how Eastern Lift Truck Company digitized manual, paper-based processes during COVID-19 for improved communication, visibility, and accountability.

Read Case Study

Schneider Electric drives service transformation with ServiceMax

"ServiceMax is our backbone to fully digitalize our field service capabilities. The business transformation would not have happened if we did not have ServiceMax to enable it."

Jean-Pierre Samilo, Vice President of Digital Field Services, Schneider Electric

Ready to get started with ServiceMax?

See ServiceMax in action
Our team of field service professionals, who’ve spent decades unlocking the key to delivering flawless field service, are ready to talk about your needs and how ServiceMax can help your service business. We will find ways to help you empower your techs in the field and increase productivity while growing your service revenue.

Needing more information?
Whether you are looking to learn about field service automation, get pricing info, or ask additional questions, we are here to help!

Submit a form or give us a call at 1-800-756-4960 (toll-free).

Speak with a ServiceMax expert

Please wait while your request is being submitted...

First Name*

Last Name*

Email*

Country*

Country

Please select a value.

Phone*

Company*

Job Title*

Submit

What is ServiceMax Core?

Optimize service across the entire asset lifecycle

Service Productivity

Service Profitability

Customer Experience

Digital Transformation

Service productivity

Service profitability

Customer experience

Digital transformation

The most comprehensive field service management solution

Complete installed base visibility

Proactive maintenance and IoT